Tomaruba Co., Ltd. (hereinafter collectively referred to as "the Company") recognizes that protecting and appropriately using personal information entrusted to us by our customers is an important social responsibility, and has established this policy to faithfully implement it
1.
The purpose of this Privacy Policy is to ensure reliable information protection and provide continuous peace of mind to our customers and others.
2.
Information we collect
(1)
Information we collect from our customers includes, but is not limited to, names, addresses, telephone numbers, email addresses, dates of birth, gender, nationality, passports, visas, marketing information, information entered by customers in our designated input forms, information entered by our staff at the customer's instruction, information about previous stays and services used or purchased, information about customers' preferences that we learn about during their stay, and other information essential to transactions, such as credit information.
(2)
Information we collect when you browse our website We may collect information when you browse our website. This includes the following information: • Device information • Log information • Cookies and anonymous IDs • Location information • IP address and unique identifier
3.
Purpose of Use of Information: The information we receive from our customers will be used for the following purposes.
(1)
To contact you regarding your reservation, etc.
(2)
To provide services, products, and information to our customers
(3)
To conduct marketing activities
(4)
To analyze for the improvement of services and products.
(5)
To help us further improve our services, we are sending you a survey.
(6)
To ensure compliance with the terms and conditions of use for the services provided through our website and mobile site.
(7)
To protect the services and customers we provide through our website and mobile site
(8)
For purposes of use that have been separately disclosed or publicly announced to the customer.
4.
Regarding the handling of information
(1)
We will manage the information entrusted to us by our customers appropriately and carefully, and take necessary and reasonable security measures to prevent the risk of leakage, loss, misuse, alteration, and unauthorized access. Furthermore, when information is provided via communication means, we will endeavor to ensure security by using security technologies such as SSL (Secure Socket Layer) encryption as needed to protect against interception by third parties during transmission.
(2)
While we may outsource some of the handling of information entrusted to us by our customers to external vendors in order to improve the quality of our services and enhance customer convenience, we will still instruct and supervise these vendors to ensure appropriate management of the information.
5.
Disclosure and Provision to Third Parties: We will not disclose or provide your personal information to third parties except in the following cases.
(1)
If the customer has given their consent
(2)
Where disclosure or provision is required by law
(3)
Where it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the customer's consent
(4)
Where it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the customer's consent
(5)
Where it is necessary to cooperate with a national government agency, a local government, or a party entrusted by either of them in carrying out duties prescribed by law, and obtaining the customer's consent is likely to impede the performance of those duties
(6)
Where information is disclosed or provided to subcontractors to the extent necessary in order to provide services to customers
6.
In order to ensure the robust protection of personal information, we comply with the laws, regulations, and related guidelines concerning personal information.
7.
We respect the rights of our customers. Where required by law, we will verify your identity and respond to requests to access, correct, suspend the use of, restrict, or delete your personal information, as well as to requests to exercise your right to data portability or to object to processing. If you have previously given your consent, you may also withdraw it by contacting us using the contact details below.
8.
For any opinions or questions, or for inquiries regarding the handling of information, please contact us at : kyoto@yadoru.me
9.
We may review our practices concerning the handling of information received from our customers from time to time and revise this Privacy Policy as necessary. If we make any changes, we will publish the revised policy on our website. The revised Privacy Policy takes effect from the time it is posted on our website.
